Public Complaints & Information Access Department

The public complaints committee was operationalized by the then principal on 9th June, 2010 following a directive from the office of the president, as the Resolution of Public complaints was being introduced as an indicator for the 2009/2010 performance contract. The committee’s mandate was expanded in the FY 2017/2018 to include the implementation of the Access to Information Act.

The office of the Ombudsman has been in existence since then and its functions are:

  1. To Establish and Maintain Complaints Management and Access to Information Infrastructure,
  2. To Conduct Capacity Development on Effective Complaints Management and Access to Information for top Management and Complaints/Information Access Officers,
  3. To Conduct awareness creation initiatives of the Institution’s complaints handling mechanisms and citizen service delivery charters as well as access to information,
  4. To Resolve all complaints received,
  5. To Process all requests for access to information received,
  6. To Implement decisions and recommendations of the Commission on Administrative Justice,
  7. To proactively disclose information held by the institution.
  8. To adhere to the legal requirements and directives from relevant statutory bodies.

When dealing with us, you expect to receive:

  1. Effective and efficient service,
  2. Fair and unbiased treatment,
  3. Respect for your privacy and confidentiality of your information,
  4. An explanation of all decisions that affect you,
  5. Full opportunity to ventilate your complain,
  6. Appropriate advice.

We are guided by the following core values:

  1. Accessibility
  2. Impartiality
  3. Accountability
  4. Timeliness
  5. Courtesy
  6. Transparency
  7. Fairness
  8. Efficiency
  9. Professionalism
  10. Team work

Our Contacts:

The Nyeri National Polytechnic

Public Complaints/Information Access Office

P.O.BOX 465-10100


Mobile Phone: 0727229015.

Email address:

By: Francis Muchira Njiru Public Complaints and Information Access Officer